At KKPoker we strive to assist and protect players who are at risk of the potential negative effects of gambling.

Through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification we are helping customers keep in control of their gaming so they can enjoy playing.

We believe in educating our players to empower them through knowledge, which is why we have a number of helpful tools to ensure that playing time is always enjoyable.

What we can do to help you

Age verification

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

• Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept players under 18.
• When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 18 years old. The player’s information is verified by an independent source, such as the Danish CPR Register. Additionally, we use MitID system with a security level corresponding to the OCES standard.
• We do not target underage players by any means with our marketing and advertising.

Self-exclusion

ROFUS – Self-exclusion from all Danish online gambling sites

You can exclude yourself from all Danish online gambling sites operating under the Danish Gambling Act using the so called ROFUS register (The Register of Voluntary Excluded Persons).

You can choose to exclude yourself permanently or temporarily for 24 hours or 1, 3 or 6 months. All temporarily self-exclusion periods are irreversible. The permanent exclusion will result in any eventual account balance must be paid out and your account will be closed.

Registration for ROFUS is done using your MitID at this site.

If you do not have a MitID, you can register for ROFUS by filling in and sending form no. 9-01 via the Danish Gambling Authority’s contact form, or to the following address:

Spillemyndigheden
Englandsgade 25, 6. sal
5000 Odense C
Denmark

Temporary exclusions expire automatically after the requested period. If you wish to be deleted from the ROFUS register after requesting a permanent exclusion, it is possible after a minimum of one year according to Danish Gaming Law. You can request this by contacting the Danish Gambling Authorities and providing your full name, CPR number and the date of your registration for ROFUS. The register is placed with the Danish Gambling Authority and maintained and updated by them. You can find more information at the ROFUS information site located here.

In-App Setting

We provide you with the following functions related to responsible gaming in the KKPoker App:

• Cool-Off

Cool-Off is a feature that allows players to temporarily prevent themselves from accessing selected game formats. (This feature is currently only available for AOF and Blackjack.) If you think you are spending too much time or money on these games, you can enable Cool-Off via the KKPoker App (Profile > ≡ > Cool-Off).

Once Cool-Off is enabled, you will not be able to join any games of your selected formats for the duration of the selected period.

You may cancel your selected Cool-Off period at any time.

• Self-Exclusion

Self-exclusion is a facility for players who wish to stop gambling on KKPoker permanently or temporarily for 24 hours or 1, 3 or 6 months. If you think you are spending too much time or money gambling, you can ask to be ‘self-excluded’ via the KKPoker App (Profile > ≡ > Self-Exclusion).

Once your self-exclusion has been confirmed and activated, KKPoker will restrict your Account and return your balance to you. During your self-exclusion period, KKPoker and its affiliates will stop sending further marketing emails to you.

Please note that self-exclusion is irreversible for the duration of the specified time. In addition, the self-exclusion period is inclusive of all games.

• Deposit Limit

KKPoker believes that you should be allowed to manage your own budget for gambling online. You can restrict your own weekly deposit limits via the KKPoker App (Profile > ≡ > Deposit Limit).

Once a deposit limit has been set, all future deposits and receiving transfers functions will be restricted with immediate effect. Request to cancel the deposit limit will take effect after 7 days.

What you can do to help yourself

Identify and reduce the risks

If you choose to play, you should be aware that while most people play for fun and entertainment, there is always a risk of becoming addicted to gambling. The following is a list of negative life issues that gambling addiction could have on you:

Mental health issues – depression, anxiety, diminished self-esteem
Physical health problems – insomnia, headaches, back or neck pain
Social issues – arguments, relationship issues, alienation, separation, divorce, physical or mental abuse, etc.
Financial problems – job loss, pressure of debt and paying loans and bills, bankruptcy
Legal problems – theft, fraud, arrests, jail
School/work problems – absenteeism, decreased productivity, lack of interest

You can also read here how the Danish Center for Pathological Gambling describes potential negative effects of gambling (in Danish).

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

1. Play for entertainment, and not as a way of making money.
2. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
3. Set deposit limits and ensure you never deposit more than you can afford to lose.
4. Never chase losses. If you lose money, don’t play higher stakes to try and recoup your losses.
5. Don’t play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
6. Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.

If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

Have you ever taken time from your major daily obligations because of playing?

Has playing caused you to neglect your own welfare or that of your family?

Have you ever sold anything or borrowed money to finance your playing?

Have you often played until your last cash was gone?

Have you ever played longer than you had planned?

Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit Gamble Aware, StopSpillet, and Gambling Therapy.

Need help, advice or counselling?

StopSpillet

Do you spend too much time and money on gaming? Or do you know someone who does?

Call StopSpillet and get:

• Professional, independent, and confidential counseling about responsible gambling
• Clarification of problematic gambling behavior
• Guidance on treatment options

Call 70 22 28 25
Monday-Thursday: 09:00-21:00
Friday: 09:00-17:00

The Danish Gambling Authority’s helpline “StopSpillet” is for gamblers, relatives, and professionals who seek advice and clarification regarding problematic gambling behaviour and compulsive gambling. You can find more information on their website.

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these websites: 

• Center for Ludomani (Danish)
• GamblingTherapy

Danish Centres – contact information:

If you have a gambling problem or somebody you know does, there is also a number of Danish centers you can contact.

Esbjerg

Center for Ludomani Esbjerg
Huset Havnegade 62
6700 Esbjerg

Hillerød

AlfaRehab Hillerød
Helsingørsgade 8C
3400 Hillerød

Kolding

Behandlingscenter Tjele Kolding
Mazantigade 5
6000 Kolding

Odense

AlfaRehab Odense
Vestergade 48, 4 th.
5000 Odense C

Klinik for Ludomani
Arbejds- og Miljømedicinsk Klinik
Odense Universitetshospital
Kløvervænget 3, Indgang 138
5000 Odense C

Center for Ludomani Odense
Østergade 42
5000 Odense C

Aalborg

AlfaRehab Aalborg
Vesterbro 16-18
9000 Aalborg

Behandlingscenter Tjele Aalborg
Adelgade 2
9000 Aalborg

Copenhagen

Ludomaniklinikken Mindwork
Vesterbrogade 31, 1. sal
1620 København V

Behandlingscenter Tjele København
Vester Voldgade 96, 3
1552 København V

Center for Ludomani København
Nørregade 28D st. 
1165 København K

AlfaRehab
Sankt Kjelds Plads 12, 2. sal
2100 København Ø

Århus

Forskningsklinikken for Ludomani
Aarhus Universitetshospital
Palle Juul-Jensens Boulevard 11
Indgang A, Plan 2, A203
8200 Aarhus N

Center for Ludomani Århus
Gammel Munkegade 6D st.
8000 Aarhus C

Behandlingscenter Tjele Aarhus
Hack Kampmanns Plads 1
8000 Aarhus C

Ringsted

Ludomaniklinikken Mindwork
Garnisonen 42
4100 Ringsted

Please note, these treatment centers only offer treatment and counselling in Danish, but players from Greenland are more than welcome to contact them for free counselling.

Treatment in Greenland – contact information:

Allorfik – Videncenter om Afhængighed
Niels Hammekensvej 41,
Postboks 4323900 Nuuk 
Telefon: (+299) 52 53 43
The phoneline is open every weekday from 9:00 – 15:00

All these treatment centers are independent institutions and are not affiliated with us. You can find more information about the treatment centers here.